Web Administration: Operations
Operations
Standard business hours for the webmaster account coverage are 8:00 A. M. to 5:00 P. M. Monday through Friday. UF holidays are not included in business hours. A UF holiday is not a business day for the purpose of this policy.
Response Time
- Regular: 8 business hours for initial reply.
- Urgent: 2 business hours for initial reply.
- Crisis: Immediate. If a phone call comes into the office regarding a crisis, and if the caller has not already entered a webmaster email, Web Administration staff must enter the details of the call into an email and send it to webmaster@ufl.edu for tracking purposes.
See our Crisis Communication documentation for more information.